Broadlane’s revamped After sales Department

In today's fast-paced business world, we understand the importance of providing exceptional customer service. We are pleased to announce our after sales department is bigger and better than ever before. Here at Broadlane, we have a dedicated onsite service department at both of our Warwickshire Dealerships, filled with long-standing team members who possess extensive qualifications and experience. In this blog post, we will explore the numerous benefits that we can give you as a Broadlane customer within our after sales department.

 One of the primary advantages of our long-standing team running our service department is the accumulation of knowledge over time, we have members that have been involved within the business for over 10, 20 and even 30years. Our team members have spent many years working in the industry, acquiring deep insights into products, services, and customer pain points. Their vast experience enables us to quickly diagnose and resolve complex issues, providing efficient solutions to our customers.

 We are approved by the NCC – it means we must meet certain standards as a workshop facility, our staff must hold specific qualifications, we much maintain a certain standard of customer service and we have to have excellent standard of facilities and tooling. We are accessed annually by the NCC. Approved by all UK and European importers. See the NCC website for more information - https://www.approvedworkshops.co.uk/

 Due to many of our team being long-standing members, it has allowed us to build strong relationships with our customers and suppliers over time. We’ve developed a deep understanding of each client's unique needs and preferences, fostering trust and loyalty. We offer consistency and reliability that comes with working with familiar faces who understand their history and requirements. We are a family business wanting to provide a personal touch, creating lasting partnerships.

 Our highly qualified technicians have a deep understanding of the products (new and used) so whether you are looking at a Caravan, Motorhome or VW Campervan you’re in safe hands. Our extensive experience equips us with the ability to identify and address issues promptly and accurately allowing you to get back to enjoying your adventures even quicker.

 We can offer a large variation of services whether it’s habitation service, repairs, warranty work or paintwork we can help. So, give us a call at your nearest Broadlane dealership and we will look forward to welcoming you soon.

Broadlane Warwick (Kenilworth) 01926 858880

Broadlane Stratford Upon Avon (Alcester) 01789 763432